Refund Policy

Last updated: August 17, 2026

This Refund Policy explains how refunds are handled for ModviaX prepaid API credits. It supplements the ModviaX Terms of Service.

1. Prepaid Credits

ModviaX uses prepaid API credits unless otherwise stated. Credits are consumed based on model usage, input tokens, output tokens, request type, route pricing and applicable fees shown or referenced in the dashboard or pricing pages. You are responsible for reviewing pricing before sending requests. We may update pricing, credit packages, bonus credits and supported payment methods at any time.

2. Refund Eligibility

Users may request a refund within 7 days of a successful top-up. A 5% processing fee will be deducted from the requested refund amount, and the remaining amount will be returned to the original payment method.

Used credits, expired credits, bonus credits, promotional credits, trial credits, referral credits and any other non-purchased credits are not refundable, redeemable for cash or transferable.

3. Non-Refundable Cases

Refunds are generally unavailable for purchases that have been partially or fully used, accidental purchases where credits have already been used, pricing changes, route changes, latency, model availability changes, user-side integration issues or account inactivity, except where required by applicable law or expressly approved by ModviaX in writing.

4. Refund Requests and Processing

Refund requests must be submitted through support within 7 days of the successful top-up, with the relevant account and payment information. Once we confirm that the purchase qualifies for a refund, we will deduct a 5% processing fee and return the remaining amount to the original payment method. Processing times depend on the payment provider.

Duplicate payments, confirmed billing errors or prolonged service unavailability caused solely by ModviaX may also be submitted for review.

5. Payment Reversals and Chargebacks

If a payment is reversed, disputed, charged back or found fraudulent, we may deduct the related credits, suspend API access, set the account balance to a negative amount, recover unpaid amounts or terminate the account.

6. Account Suspension or Termination

Account termination does not automatically entitle you to a refund. Any remaining credits are subject to this Refund Policy and the ModviaX Terms of Service. Credits associated with fraud, abuse, chargebacks, policy violations, bonus grants, promotional grants or terminated accounts may be forfeited to the maximum extent permitted by law.

7. Contact

If you have questions about this Refund Policy or want to request an exceptional review, contact us at [email protected].